LOCOLINEN RETURNS POLICY

Our approach to returns

Locolinen is a small, independent label. Each collection is produced thoughtfully in limited quantities, allowing us to avoid mass production and excess inventory.

Because we are a small business, we offer store credit for eligible change-of-mind returns rather than refunds. Store credit gives you the flexibility to choose another piece you love while helping us continue creating high-quality linen clothing in a responsible and sustainable way.

Locolinen store credits are valid for 12 months from the date of issue.

Change-of-mind returns

To be eligible for store credit, you must lodge your return within 20 days of receiving your order. Returns requested outside this period cannot be accepted.

Returned items must:

• Be unworn, unwashed and unused
• Be free from marks, makeup, perfume, deodorant, pet hair or other signs of wear
• Have all original tags attached
• Be returned in their original packaging
• Include your full name and order number

Items that do not meet these conditions will not qualify for store credit. If an ineligible item is returned to us, the customer will be responsible for the cost of having it sent back.

Return postage

Customers are responsible for all return postage costs for change-of-mind returns and exchanges, within Australia and internationally.

We strongly recommend using a tracked postal service, as Locolinen cannot accept responsibility for returns that are lost or damaged in transit.

Original delivery charges are non-refundable unless the item is faulty or Australian Consumer Law requires otherwise.

Faulty or incorrect items

Every Locolinen garment is carefully checked before dispatch. However, if you believe you have received a faulty or incorrect item, please contact us (hello@locolinen.com.au) within 10 days of delivery.

Please include:

• Your full name
• Your order number
• A clear description of the issue
• Photographs or a short video showing the fault

Once the item has been assessed, we will offer an appropriate solution. Depending on the circumstances, this may include a repair, replacement, store credit or refund.

Nothing in this policy limits your rights under Australian Consumer Law. Where an item has a major fault, you may be entitled to choose between a replacement and a refund.

Damage caused by ordinary wear and tear, incorrect washing, improper care, accidental damage or failure to follow the garment’s care instructions is not considered a manufacturing fault.

Sale items and promotional purchases

Items marked as final sale cannot be returned for change of mind, store credit or exchange.

This does not affect your rights if an item is faulty or otherwise covered by Australian Consumer Law.

Discount codes must be entered when the original order is placed and cannot be applied retrospectively. Unless expressly stated otherwise, discount codes and promotional offers cannot be combined.

Order cancellations

If your order has not yet been packed or dispatched, please contact us as soon as possible. We will do our best to accommodate your cancellation request, although cancellation cannot be guaranteed.

Once an order has been dispatched, it cannot be cancelled. You may request a return for store credit in accordance with the eligibility requirements outlined above.

Processing your return

Once your return has been received and inspected, please allow 5–7 business days for processing. If approved, your store credit will be issued by email and will remain valid for 12 months.

How to Start a Return or Exchange

1. Log in into your locolinen customer account

2. Select Order: Under the My Account dashboard, click on the Order Number for the items you want to send back.

3. Request Return: Click the Request Return button (this will only appear if your items are eligible and within the store's return window).

4. Choose Items & Reason: Select the specific items you wish to return, choose a return reason, and add any necessary notes or photos. Click Request Return.

5. Ship Package: Once the we review and approve your request, check your email for a return shipping label. Print the label, securely package your items, and drop the package off at the designated carrier.