RETURNS

RETURN & EXCHANGE POLICY

WE WANT YOU TO LOVE YOUR LINEN. IF SOMETHING ISN’T RIGHT, WE’RE HERE TO HELP. PLEASE REVIEW OUR RETURN AND EXCHANGE POLICY BELOW.

ELIGIBILITY
WE ACCEPT RETURNS AND EXCHANGES ON UNWORN, UNWASHED, AND UNUSED ITEMS IN THEIR ORIGINAL CONDITION AND PACKAGING WITHIN 14 DAYS OF DELIVERY.

TO BE ELIGIBLE:

ITEMS MUST BE FREE OF STAINS, ODOURS, OR DAMAGE

TAGS MUST BE ATTACHED

PROOF OF PURCHASE IS REQUIRED

FINAL SALE ITEMS, GIFT CARDS, AND CUSTOM ORDERS ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE.

HOW TO START A RETURN OR EXCHANGE

EMAIL US AT KYLIE.LOCOLINEN@GMAIL.COM WITH YOUR ORDER NUMBER AND REASON FOR THE RETURN OR EXCHANGE.

WE’LL RESPOND WITH INSTRUCTIONS AND A RETURN SHIPPING ADDRESS.

ONCE WE RECEIVE AND INSPECT THE ITEM(S), WE’LL ISSUE A REFUND OR SEND OUT YOUR EXCHANGE.

REFUNDS
APPROVED REFUNDS WILL BE PROCESSED TO YOUR ORIGINAL PAYMENT METHOD WITHIN 5–7 BUSINESS DAYS AFTER WE RECEIVE YOUR RETURN. PLEASE NOTE:

SHIPPING COSTS ARE NON-REFUNDABLE

IF YOUR ORDER QUALIFIED FOR FREE SHIPPING, WE MAY DEDUCT THE ORIGINAL SHIPPING COST FROM YOUR REFUND

EXCHANGES
IF YOU NEED A DIFFERENT SIZE OR COLOR, WE RECOMMEND REQUESTING AN EXCHANGE AS SOON AS POSSIBLE, AS INVENTORY IS LIMITED. EXCHANGES ARE PROCESSED ONCE THE RETURNED ITEM IS RECEIVED AND INSPECTED.

RETURN SHIPPING
CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING COSTS.

WE RECOMMEND USING A TRACKABLE SHIPPING METHOD.

WE ARE NOT LIABLE FOR RETURNS LOST IN TRANSIT.

DAMAGED OR INCORRECT ITEMS
IF YOU RECEIVED THE WRONG ITEM OR IT ARRIVED DAMAGED, PLEASE CONTACT US WITHIN 3 DAYS OF DELIVERY WITH PHOTOS OF THE ISSUE. WE’LL GLADLY REPLACE IT OR ISSUE A REFUND.

IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT US AT KYLIE.LOCOLINEN@GMAIL.COM — WE’RE HAPPY TO HELP.