RETURNS
Return & Exchange Policy
We want you to love your locolinen. If you don't love it or the fit isn't right for you - whatever the reason, we accept your wishes to return. Please review our return and exchange policy below. Our returns, exchanges and refund process is automated via our website. If you would like to request this please click the link below:
Eligibility
We accept returns and exchanges on unworn, unwashed, and unused items in their original condition and packaging within 7 days of delivery.
To be eligible:
Items must be free of stains, odours, animal fur, or damage
Tags must be attached
Proof of purchase is required
Final sale items, gift cards, and custom orders are not eligible for return or exchange.
Refunds
Approved refunds will be processed to your original payment method within 5–7 business days after we receive your return. Please note:
Original shipping costs and return shipping costs are non-refundable
Exchanges
If you need a different size or color, we recommend requesting an exchange as soon as possible, as inventory is limited. Exchanges are processed once the returned item is received and inspected.
Return Shipping
Customers are responsible for return shipping costs
1. We recommend using a trackable shipping method
2. We are not liable for returns lost in transit
Damaged or Incorrect Items
If you received the wrong item or it arrived damaged, please contact us within 3 days of delivery with photos of the issue. We’ll gladly replace it or issue a refund.
How to Start a Return or Exchange
1. Log in into your locolinen customer account
2. Select Order: Under the My Account dashboard, click on the Order Number for the items you want to send back.
3. Request Return: Click the Request Return button (this will only appear if your items are eligible and within the store's return window).
4. Choose Items & Reason: Select the specific items you wish to return, choose a return reason, and add any necessary notes or photos. Click Request Return.
5. Ship Package: Once the we review and approve your request, check your email for a return shipping label. Print the label, securely package your items, and drop the package off at the designated carrier.