Refund policy
Return & Exchange Policy
We want you to love your linen. If something isn’t right, we’re here to help. Please review our return and exchange policy below. Our returns, exchanges and refund process is automated via our website. If you would like to request this please click the link below:
Eligibility
We accept returns and exchanges on unworn, unwashed, and unused items in their original condition and packaging within 14 days of delivery.
To be eligible:
Items must be free of stains, odours, animal fur, or damage
Tags must be attached
Proof of purchase is required
Final sale items, gift cards, and custom orders are not eligible for return or exchange.
How to Start a Return or Exchange:
Once return request is received and approved you will recieve an email with instructions on where to send your items.
Refunds
Approved refunds will be processed to your original payment method within 5–7 business days after we receive your return. Please note:
Original shipping costs and return shipping costs are non-refundable
Exchanges
If you need a different size or color, we recommend requesting an exchange as soon as possible, as inventory is limited. Exchanges are processed once the returned item is received and inspected.
Return Shipping
Customers are responsible for return shipping costs
1. We recommend using a trackable shipping method
2. We are not liable for returns lost in transit
Damaged or Incorrect Items
If you received the wrong item or it arrived damaged, please contact us within 3 days of delivery with photos of the issue. We’ll gladly replace it or issue a refund.